Health and Safety
Health and Safety

The safety and well-being of our customers and team members remains our highest priority when providing our chauffeured services.

As a global company operating in more than 800 cities worldwide, when a potential threat, such as COVID-19 presents itself, we have a responsibility to act. We have taken the following steps to mitigate the potential spread of the virus:

Crestwood vehicles generally transport between 1 and 5 passengers a day, compared to about 20 passengers a day taken by cab or ride share app. Crestwood offers a much safer and controlled environment.

  • Chauffeurs are temperature checked daily prior to each shift
  • Chauffeurs wear masks and gloves while working
  • Chauffeurs are provided with hand sanitizer that kills 99.9% of illness causing germs
  • Chauffeurs are in the process of being locally tested for COVID-19 and antibodies

It is recommended that passengers wear a face covering when social distancing cannot be maintained.

Ride in a clean and safe environment

After every trip vehicles are sterilized using Clorox® Disinfecting Wipes and Lysol® Disinfectant Spray which kill 99.9% of bacteria and viruses. Chauffeurs sanitize the steering wheel, door handles, seats, armrests, seat belts, grab handles, and control buttons at the completion of every single ride.

Vehicles are steam cleaned daily which kills germs on surfaces and in the air using heat.

Payment is touchless. Reservations are placed by phone, web, or mobile app. Cash payment or tip is not required.

The Crestwood chauffeur will gladly open and close the car door for the passenger to avoid the passenger coming in contact with the door handles.

Typically the Crestwood driver will assist with carrying luggage; however the passenger may handle his or her own luggage if preferred.

The following are a few important questions that we have
received from clients recently:

Is a Crestwood car safer than public transportation?

The close contact of passengers on subways, trains, and buses increases the chances of spreading a disease and has been reported to spread the coronavirus. A ride with Crestwood, which is a private car service, is certainly safer since there is typically only 1 passenger per trip in a large, spaceous, luxury model Sedan or SUV. Crestwood does not have compact cars in its fleet.

Once each trip is completed the driver sanitizes the vehicle immediately to be sure that any potential germs have been killed. Subways, trains, and buses may not be sanitized often enough to curb the spread of disease.

How do I know that my driver is not carrying COVID-19?

Chauffeurs are in the process of being locally tested for COVID-19. If a driver tests positive he or she will be required to take a considerable amount of time off to recover.

Crestwood chauffeurs are not permitted to work while sick. Drivers are temperature checked daily and must work with masks and gloves for added protection.

What if one of the previous passengers was carrying COVID-19?

For the protection of passengers it is hightly recommended to wear a face covering when riding, similar to what we require of chauffeurs.

Crestwood’s cleaning procedure which is a combination of disinfecting wipes, disinfecting spray, and steam cleaning will kill 99.9% of germs if there are any present.

Is a Crestwood car safer than a ride sharing app?

Using a Crestwood car for transportation is definitely safer than using a ride sharing app in a number of ways. Since Crestwood is a private car service only 1 passenger typically rides in a vehicle per trip. A ride sharing vehicle commonly picks up multiple passengers together per trip and may also car pool with strangers. Crestwood does not car pool and only permits multiple passengers in the same vehicle if they know each other and are travelling together.

The average cab or ride sharing vehicle completes up to 20 trips per day. Services such as these have too many passengers per day in the same vehicle without much time in between trips to allow for proper sterilization of the vehicle. A Crestwood vehicle typically performs between 1 and 5 trips per day because the trips are of a longer distance and plenty of time is allotted between trips to sanitize the vehicle.

Since Crestwood has local offices with full time staff we personally know who all of our drivers are and we interact with them frequently. This personal interaction is what enables our staff to enforce the health and safety protocols with the chauffeurs. Crestwood performs daily inspections to be sure the driver is stocked with all of the necessary supplies including masks, gloves, hand sanitizer, sanitizing wipes, and sanitizing spray. Without this type of quality control from office staff there isn't any way to guarantee that the driver has followed all essential precautions. A driver using a ride sharing app does not work for a company; he or she works alone and does not submit to inspections or quality control measures.